Conditions of use

The Terms and Conditions in this section will govern all sales concerning ComputerCableStore.com unless otherwise agreed to in writing, signed ComputerCableStore.com in Quakertown, PA, by an authorized agent. Terms and Conditions contained in this section are as follows in each section. Customers agree to all the following terms and conditions listed below once a purchase is made. It is essential that each customer reads all of the following terms and conditions thoroughly. If you, as a customer, are unsure of any terms listed below, please call and speak with a customer service representative for clarification. The words are here to protect both the ComputerCableStore.com and its customers. The ComputerCableStore.com has the right to change and update the following terms and conditions at any time. It is recommended that you read the terms and conditions before placing an order. It is also the customer's responsibility to check for any revisions. ComputerCableStore.com will make revisions in this section from time to time. As they occur, we will indicate this revision as an Update to terms and date this revision for you to help save time. Note that the ComputerCableStore.com will not assume any responsibility for any damage to equipment, data, or other property resulting from the use of our products or services. The customer assumes all responsibility for each product purchased. It is recommended that the customer make sure that the product being purchase suit his or her application needs appropriately.

Shipping and Order Placement

All standard product orders that are received by 3:00 pm EST will be shipped the same day unless notified. Any orders received after 3:00 pm (EST) will be shipped the following business day. All orders placed with the ComputerCableStore.com will receive an order confirmation sent via e-mail. All customers with questions are encouraged to contact us. (Note: the online store is there for your convenience for 24-hour order placement.) Our customer service representatives are available Monday through Friday from 8:30 am till 5:00 pm ET. Since we ship via UPS, we are subject to their shipping schedules. You can check with us or UPS directly during holidays to see which days UPS is shipping packages. Orders shipped outside of the USA and Canada may incur a minimum of $5.00 handling fee. The ComputerCableStore.com reserves the right to ship from other locations if necessary, and the customer will be notified if shipping change takes place. All orders placed with the generic shipping cost of "Best Way Ground" will be charged the actual shipping cost. Shipping prices estimated by the ComputerCableStore.com are only estimates, and each customer will be billed the actual shipping cost. More Shipping Information

Tracking Orders

Returning customers may check the status of their UPS/FedEx package via our online package tracking system, which customers can access in the Your Account section of our online store. Tracking a package requires UPS/FedEx to scan the box and upload it into their system before any information is available. This information may not be available until the next business day.

Returns

The return time frame is 30 days from the invoice date of the order
Production (P-) and custom ordered items (domestic & overseas) are still non-returnable/non-cancelable unless they are defective – if wiring is provided by customer & product is made to these requirements but does not work for the customer may return for rework, the customer is responsible for return and reshipping freight as well as a rework charge (determined per order)
Returned items MUST be in resalable condition with the original packaging – if not there will be a restock charged up to 25%
1. Must have original packaging, test results, accessories included in return or there will be a restock charged
2. All returned items that are open or show any sign of use will be subject to a restocking fee.
3. Must not show any wear and tear, damage, dirt, etc. or have writing or labels on the products
4. All items returned and are not resalable will have no credit/refund given and may be sent back to the customer with being responsible for the freight cost.
Any order mistakes (a short ship or miss-ship) must be notified to us within 48 hours from the delivered date, or we will consider the order shipped complete and correct
All Manufacturer-specific items (3^rd party) have specific return requirements – these will supersede all of our return policies
1. OWL (Optical Wavelength Lab) Products
  1. Items are only eligible to be returned 24 hours from the delivered date
  2. The return will be subject to restock of at least 25% minimum + return shipping unless there is a replacement order done at the same time that is either equal to or greater than previous order (shipping cost is still required)
2. Great Lakes
  1. Items are only eligible for return 30 days from date of invoice with a 20% restock minimum (charged by GL)
  2. Damages must be reported within 72 hours from delivery (noted with freight company upon delivery as well)
  3. Electrical components (power strips, fans, blower units) have a one year warranty
3. ICC
  1. Items are only eligible for return 30 days from date of invoice with a 20% restock fee minimum (larger items)
  2. Only UNOPENED items will be accepted for return.
4. OCC (Optical Cable Corporation)
  1. Items are only eligible for return 30 days from date of invoice
  2. There is a 25% restock minimum charged (by OCC) unless an offsetting/replacement order is placed at the same time for an equal or greater dollar amount
5. Quest
  1. Items are only eligible for return 30 days from date of invoice
  2. There is a 25% restock minimum charged (by Quest)
  3. Items must be undamaged and in original packaging
6. Cable Management (SnakeTray)
  1. All return requests or order issues are available only 24 hours after the day of delivery
  2. Restock of 25% minimum and return shipping
7. Platinum Tools
  1. Items are only eligible for return 30 days from date of invoice
  2. There is a 25% restock minimum charged (by Quest)
  3. Items must be undamaged and in original packaging
8. Quabbin
  1. Items are only eligible for return 30 days from date of invoice
  2. There is a 25% restock minimum charged (by Quest)
  3. Items must be undamaged and in original packaging
Any items returned that are not resalable may be returned to the customer with the freight being billed to them.
Processing Times: (Once the RMA is delivered to the warehouse)
1. Standard – 5-7 business days from the delivery date of RMA
2. Electronics (opened/unpackaged items that need testing) – 7-10 business days
3. All 3^rd Party manufacturer returns may take up to an additional 14 days to process

*ComputerCableStore.com reserves the right to authorize product returns beyond the 30 days from the invoice date in some cases. If the product is accepted after the 30 days, there will be Store Credit issued toward Future purchases only. All Store Credits must be used within one calendar year of issue.

Back Orders

At the ComputerCableStore.com, we strive to stock every cable and cabling product listed on our web site, but from time to time, we do run out of stock. If this happens, an e-mail will be sent to you informing you of current inventory in house and when stock is due to our location to fill this order. At that time, it is your choice to continue with the current purchase or to cancel that order, balance, or item from your order. At the ComputerCableStore.com, it is our pleasure to serve you, our valued customer. We in no way want to inconvenience you.

Shortages or Wrong Item

At the ComputerCableStore.com, we strive to ship each order without any mistakes, but if a deficiency or wrong item should occur, you must report any problems within seven business days of receiving the order; otherwise, these orders will be considered complete.

Pricing

Pricing is subject to change without notice. The ComputerCableStore.com reserves the right to correct any typographical/pricing errors at any time.

Sales Taxes - Pennsylvania

Any orders shipped to or picked up in Pennsylvania are subject to a 6% sales tax and unless the Buyer provides a "PA Sales Exempt Certificate" when establishing their account. There will be a $5 fee for all tax refunds requested after shipping.

Sales Taxes - Other States

We currently collect sales tax in the following states:

If you are tax exempt in any of these states, you may send us a copy of your tax-exempt certificate. Once received, we can flag your registered account for tax exemption. There will be a $5 fee for all tax refunds requested after shipping.

Payment Processing and Security

At the ComputerCableStore.com, payments can be made with Credit Cards; we accept Visa, Master Card, American Express, and Discover. At the ComputerCableStore.com, we take every precaution to protect our users' personal information and to store it securely. We protect your credit card information and other personal information by using 256-bit Extended Validation (EV) SSL (Secure Socket Layer) technology (the industry-standard security protocol), hosting our site on secure servers, and maintaining Secure Site status from GeoTrust. Look for the green bar! By adding a green logo or turning the entire address bar green, you'll be able to quickly confirm that ComputerCableStore.com is secured using the latest SSL practices. Not only is the checkout secured using 256 bit SSL, but ComputerCableStore.com ensures that your entire shopping experience is secure by using 256 bit SSL from GeoTrust on-site as the whole. We also have a daily PCI Compliance scan done to our full website to ensure that we are protecting your information 24/7! We use E-Commerce Exchange (Powered by Authorize.net) to process your credit card information. We require only the personal information that is needed for safely processing your online order and for contacting you about your transactions, if necessary. It is used exclusively for that purpose. Your information is securely stored behind a firewall that protects it from users from other networks. It is vital that once you create a Customer ID and password that you keep it private to prevent fraud. ComputerCableStore.com will not assume responsibility for circumstances beyond our control.

Order Cancellations

You can cancel your order with the ComputerCableStore.com by sending an email to [email protected] by 2:00 pm ET the day you place the order. Please write "Order Cancellation," followed by your Order Number found in the confirmation email, which is sent to you shortly after you place your order. Custom cables orders may not be canceled after 12 hours of placing the order. If you need to cancel or make a change to custom order, you must call this request in and speak with a customer service representative at our location within this 12-hour window. If you can not reach a live person, you can leave a message in the customer service voice mail stating your request. (Note: all voice mail messages are time and date stamped by our voice mail system.) Since custom cable orders are usually precise and are generally for a specific customer application, we cannot accept any cancellation. Customers will be charged for the entire order amount.

Privacy

To purchase from ComputerCableStore.com, a customer must first go through our customer registration page or complete this process at the end of their first order. Customers should know that ComputerCableStore.com will not pass your registration information to any other parties, nor will we send unwanted "sales" emails or faxes (known as spam). E-mail is the primary means of communicating with ComputerCableStore.com. Your e-mail address is where your invoices, confirmations, and any other order information will be sent.

Warranty

We do warranty all computer cables for their lifetime use from the date of purchase; this warranty entails that all cables will be defect-free and in excellent working condition upon arrival without any flaws to materials or quality to each customer. If for any reason, you suspect a problem with our products, you must report them to us at [email protected] within seven business days. Otherwise, we will assume the product arrived without any flaws in materials or quality. The warranty is void if the product has abnormal wear and tear due to any other distress caused by misuse. Any alteration to the cables or products that the ComputerCableStore.com sells automatic voids any warranty related to each product. Upon failure of the cable/product baring any misuse, the cable will be replaced promptly. Cable replacement will be provided, but no credit will be issued for warranty claims exceeding seven business days.

Order Updates

Throughout the order process, the purchaser will receive multiple emails regarding the status of their order, stock notifications, shipping information, order completion, review requests. These emails are not part of Computer Cable Store's newsletters and can not be opt-out.

E-mail Newsletters

If users wish to subscribe to our e-mail newsletters, we ask for contact information (such as name and e-mail address information). We use this information in the same manner as we use the contact information in the registration and ordering process described above. Recipients of our newsletters can unsubscribe using the instructions listed at the end of the e-mail newsletter or by calling our customer service department at 1-800-626-6622.

Removal From ComputerCableStore.com Lists

You may receive periodic emails or postal mailings from us with information on new products and services or upcoming events. If you do not want to receive e-mail or postal mail from us in the future, please let us know by calling our Customer Service Department at 1-800-626-6622 or by sending us an email at [email protected]. Under no circumstances does the ComputerCableStore.com rent, sell or otherwise forward your name or other personal information to other companies.

Disclaimer

At the ComputerCableStore.com, we do our best to ensure all data is current and up to date on our web site, however, ComputerCableStore.com assumes no responsibility for inaccurate or out-of-date information within our website. At the ComputerCableStore.com we also strive to offer the best products and services at affordable prices, but ComputerCableStore.com will not assume responsibility for any damage to equipment, data or other property resulting from the use of our products or services beyond the price of products purchased from ComputerCableStore.com. ComputerCableStore.com also reserves the right to revise its policies at any time.

USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If at our request, you send individual-specific submissions (for example contest entries) or without an offer from us you submit creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation, (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Trademarks

All trademarks referenced in this web site are the property of the respective manufacturer.

Changing Account Information

If, for any reason, you need to change your account information, simply login to your account at the ComputerCableStore.com and use the feature in this part of the site to correct your account information. You can also send a request to [email protected].